After-sale Service

All LC Sign products are covered under warranty for maintenance and replacement of the materials and functions.

Problems and failures verified upon further identification will be offered free repair service.

How long is our guarantee for the signs?

The signage body (5 years)

LED modules & transformer (3 years)

LED flex neon sign LED (1 year)

LED marquee letter sign (1 year)

What we provide for you to install the sign?

1. Template with holes
2. Thread rods, nuts & sleeve nuts
3. Transformer or adapter

4. Wire connect files

What to do if the LED signs have some problems?

In case some problems on your LED sign are found, please do the following steps:
Step 1. Please take pictures or shoot a video clip and send them to us.
Step 2. We will analyze them and respond to you in 2 working days.
Step 3. We will make up the same sign as the original free of chage.

Analyze the causes of the problem

We will make up a new sign on the conditions that:
1. Acrylic sheet gets broken.
2. LED modules or transformer don’t function.
3. Color, style or size gets wrong.
4. Some accessories are missed.
The following circumstances are not covered by the warranty:
1. Incorrect design files emailed to us.
2. Product data not matching to the order.
3. Incorrect wire connection.
4. Man-made damage.
5. Unforeseen factors.
In case of any damage incurred in the course of transportation, we will make up a new sign as long as details are provided.

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